Version of 21 September 2026. Effective from 21 September 2026.
1. General
1.1. These Terms of Use govern the relationship between you and us in connection with the Kid Security and Tigrow service in connection with access to and use of the service.
1.2. The service consists of the Kid Security application installed on the device of a parent or another person holding parental responsibility, the Tigrow application installed on the child device, and the website at kidsecurity.org.
1.3. Your contracting party is Kid Security Limited, business identification number 200340900118, 34B Turkestan Street, unit 1, Astana, Republic of Kazakhstan. For users located in the Russian Federation, Kid Security LLC (OGRN 1247700760801, Moscow) is the contracting party in respect of the purchase and payment of a subscription.
1.4. Personal data is processed in accordance with the Privacy Policy published on the website and in the applications. Consents to the processing of personal data are given separately and do not form part of these Terms.
2. Conclusion of the contract
2.1. The contract is concluded when you confirm your acceptance of these Terms in the application or on the website by pressing the corresponding button, next to which a link to the text of these Terms is displayed.
2.2. If you do not accept these Terms, you may not use the service.
2.3. Where the applications are obtained through an app store, the rules of that store apply in addition. In the relationship between you and the store, the rules of the store prevail over these Terms.
3. Who may use the service
3.1. An account may be created only by a person who is at least 18 years old and has full legal capacity.
3.2. By installing the Tigrow application on a child device and connecting it to your account, you confirm that you are a parent of that child or otherwise hold parental responsibility and that you are entitled to consent to the processing of the child personal data.
3.3. Use of the service in relation to a person for whom you do not hold parental responsibility, and in relation to adults, is prohibited. We may terminate access to the service where such use is identified.
3.4. You undertake to inform the child that the Tigrow application is installed on the child device and to explain, in a manner appropriate to the child age, which features operate on that device.
4. Features of the service
4.1. The service allows the parent to see the location of the child device and the location history, to receive alerts when the child arrives at or leaves places selected on the map, to see information about the status of the child device and about the use of applications installed on it, to receive information about physical activity, to exchange messages in the family chat and to hear the surroundings of the child device in accordance with section 5.
4.2. The set of available features depends on the subscription, the device model, the version of the operating system and the permissions granted to the application. Withdrawal of system permissions on the device stops the corresponding features from working.
4.3. Certain information is generated automatically from the readings of the device sensors, including the recognised type of activity of the child and the step count. That information is indicative only, its accuracy depends on the device model and the conditions of use, and it does not constitute a medical or diagnostic indicator. Artificial intelligence features are not used in the service.
4.4. The service is intended to help a parent look after a child in the family. It is not an emergency call service, a security alarm, a medical device or a means of law enforcement. We do not warrant uninterrupted operation of the service or the accuracy of location data, which depends on satellite signal availability, mobile networks and device settings.
5. Sound transmission feature
5.1. The feature allows the parent, at the parent’s own request, to hear the surroundings of the child device, and exists so that a parent can check that the child is safe.
5.2. A single recording lasts no longer than 20 minutes. While the feature is active, the child device displays an active microphone indicator and a notification, which cannot be disabled through the service.
5.3. You undertake to use the feature only in relation to your own child and not to obtain information about conversations of other persons. If a recording contains the voices of persons who are not members of your family, you undertake not to keep or disseminate that recording.
5.4. Recording the speech of persons who have not consented, and disseminating such a recording, is prohibited in most jurisdictions and may give rise to liability, including criminal liability. You are responsible for any use of the feature that breaches the law.
5.5. Recordings are kept for 30 days and are then deleted automatically. You may delete a recording earlier in the application and may also save it to your own device. Once saved, the recording is outside our control and you are responsible for its further use, including respect for the rights of the persons whose voices are recorded.
6. Your obligations
6.1. You undertake to provide accurate information on registration, to keep it up to date and to use the service in accordance with the law of the country where you are located.
6.2. You must not install the Tigrow application on a device of a person for whom you do not hold parental responsibility; use the service to monitor adults; share access to your account with third parties; interfere with the operation of the service, circumvent technical restrictions or use automated means of data collection; or use the service to infringe the rights of others.
6.3. You must not use the service for commercial purposes, including the provision of monitoring services to third parties for a fee.
6.4. Where these Terms are breached, we may restrict access to the service or to individual features after giving you notice, or immediately where the breach seriously threatens the rights of others. You may challenge our decision by contacting support.
7. Account
7.1. You are responsible for keeping your access credentials secure and undertake to notify us without delay of any unauthorised use of your account.
7.2. Actions taken through your account are deemed to be taken by you, except where you have notified us of unauthorised access or where such access was caused by us.
8. Intellectual property
8.1. All rights in the service, including the applications, databases, trade marks and design, belong to us or are used by us on a lawful basis.
8.2. We grant you a limited, non-exclusive, revocable licence to use the applications for their intended purpose on devices belonging to you and to your child, for personal and family purposes not connected with business activity, for the period during which you use the service. The licence does not include the right to copy, distribute, modify or decompile the applications or to give access to them to third parties.
8.3. Rights in the content created or uploaded by you or your child, including chat messages, photographs and recordings, remain with the person who created it. We do not acquire ownership of that content.
8.4. You grant us a royalty free right to use that content solely to the extent necessary to operate the service, namely to store it, transmit it between the devices of family members and display it in the applications. Any other use, including for advertising, is excluded.
9. Subscription and payment
9.1. Certain features are available on a subscription basis. The features covered, the term and the price are shown in the application before payment is made.
9.2. Payment is made through the app store from which the application was obtained. Users located in the Russian Federation may also pay within the application through the YooKassa payment service.
9.3. A subscription renews automatically for a further term unless you cancel it before the current term ends. The price applicable on the date of renewal is charged. You are informed of price changes in advance and may cancel before they take effect.
9.4. Prices may differ depending on country, platform and tariff. Taxes payable under the law of your country are included in the price or shown separately at checkout.
10. Cancellation
10.1. You may cancel a subscription at any time. Cancellation stops automatic renewal, and access to paid features continues until the end of the paid term.
10.2. A subscription purchased through an app store is cancelled in the settings of your account with that store. A subscription purchased otherwise is cancelled in the application settings or by contacting support.
10.3. Deleting the application from the device does not by itself cancel the subscription and does not stop charges.
11. Refunds and right of withdrawal
11.1. If you purchased the subscription through an app store, a refund request is made to that store, because payment is processed under its rules.
11.2. In other cases a refund request is sent to support. We consider the request and inform you of the outcome within ten working days.
11.3. If you are a consumer in the European Union, you may withdraw from the contract within 14 days of its conclusion, unless you have expressly requested that performance begin during the withdrawal period and acknowledged that you thereby lose the right of withdrawal once the service has been fully performed. Where performance has begun at your request, you pay an amount proportionate to the service provided before withdrawal.
11.4. Refunds are made using the same payment method, unless the rules of the payment system provide otherwise.
12. Account deletion and termination
12.1. You may delete your account in the Kid Security application in the settings section, or request deletion without installing the application by writing to support@kidsecurity.net.
12.2. Deletion of the account terminates the contract and leads to erasure of data in the manner and within the periods set out in the Privacy Policy. Deletion does not give rise to a refund except in the cases described in section 11 and required by law.
13. Liability
13.1. We are liable for failure to perform or improper performance of our obligations in accordance with the law applicable to the relationship with you.
13.2. We are not liable for consequences caused by your own actions or those of your child, including withdrawal of system permissions, switching off the device or deleting the application, nor for the operation of communication networks, satellite systems and equipment beyond our control.
13.3. We are not liable for your use of the features in breach of the law, including infringement of the rights of third parties through the sound transmission feature.
13.4. Nothing in these Terms excludes or limits our liability where such exclusion or limitation is not permitted by law, in particular liability for death or personal injury, for damage caused by defects in the service, or for intent and gross negligence.
14. Changes
14.1. We may amend these Terms. A new version is published on the website and in the applications, stating the date from which it takes effect.
14.2. We give at least 14 days notice of material changes affecting the price, the paid features or your rights, through the application or using the contact details you provided.
14.3. If you do not agree with the changes, you may terminate the contract and cancel the subscription before the changes take effect. Continued use of the service after that date constitutes acceptance.
15. Complaints, governing law and jurisdiction
15.1. Complaints are sent to support@kidsecurity.net or through the feedback form in the application. We consider a complaint and inform you of the outcome within ten working days.
15.2. These Terms are governed by the law of the Republic of Kazakhstan. If you are a consumer, that choice does not deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence.
15.3. A consumer may bring proceedings in the courts of the place of their domicile, and proceedings against a consumer may be brought only in those courts.
16. Final provisions
16.1. If any provision of these Terms is held invalid, the remaining provisions continue to apply.
16.2. These Terms are drawn up in Russian and in English. Where the versions differ, the Russian version prevails, unless the law of your country provides otherwise.
16.3. Details: Kid Security Limited, business identification number 200340900118, 34B Turkestan Street, unit 1, Astana, Republic of Kazakhstan; Kid Security LLC, INN 7720940949, OGRN 1247700760801, Moscow, Russian Federation. Contact address: support@kidsecurity.net.
